Coca-Cola Case Study
Comment Analysis with AI.
Coca-Cola Andina is one of the largest Coca-Cola bottlers in Latin America, operating in Chile, Argentina, Brazil, and Paraguay. With a focus on innovation and sustainability, the company is dedicated to producing, distributing, and selling Coca-Cola beverages, maintaining high standards of quality and operational efficiency. Its commitment includes resource optimization and adapting to the changing needs of the market to strengthen its position in the beverage industry.
The Project.
Coca-Cola needed a solution to measure sentiment in comments, categorize themes, generate automated responses, and provide detailed reports by department. This approach would transform feedback data into a growth tool, promoting loyalty and continuous improvements in the business.
Our Solution.
Coderio designed and implemented an advanced customer comment analysis solution, integrating AI and machine learning to analyze sentiment, categorize comments by theme, and generate real-time automated responses.
The platform included a customized dashboard that facilitates the creation of detailed reports by department, enabling rapid identification of critical areas for improvement. Additionally, the system correlates satisfaction metrics such as NPS with sentiment and specific areas, providing actionable insights and enhancing strategic decision-making across departments.
